Pharmacovigilance
Patient Safety at Novartis India Limited
At Novartis India Limited, patient safety is our highest priority. We are committed to monitoring the safety, quality, and effectiveness of our products throughout their lifecycle.
Pharmacovigilance is the science and activity relating to the detection, assessment, understanding, and prevention of adverse effects or any other medicine-related problems. Through our pharmacovigilance program, we continuously monitor safety information to help ensure the appropriate use of our products and contribute to patient well-being.
What Should Be Reported?
We encourage healthcare professionals, patients, caregivers, distributors, and business partners to report:
Adverse Events
(Side Effects)
Serious Adverse Events
Medication Errors
Lack of Efficacy
Product Quality Complaints
Product Misuse or Abuse
Overdose Cases
Pregnancy and Lactation Exposure Cases
Unexpected Safety Concerns
How to Report an Adverse Event
If you become aware of an adverse event or any safety-related information associated with an/ any Novartis India Limited product, please contact our Pharmacovigilance Team promptly.
Contact Details
- Email: medinfo.safety@nilpharma.co.in
-
Inspire BKC, 701 Bandra Kurla Complex
Bandra (East)
Mumbai – 400 051
Information Helpful for Reporting
When reporting an adverse event, please provide, where available:
- Patient initials or identifier
- Age and gender
- Description of the adverse event
- Product name & batch number
- Dose and duration of use
- Outcome of the event
- Reporter contact details
Reports may also be submitted by healthcare professionals, patients, caregivers, distributors, or other stakeholders.
Confidentiality
Novartis India Limited respects the privacy of patients and reporters. Personal information provided during adverse event reporting will be processed in accordance with applicable data protection and pharmacovigilance requirements and used solely for patient safety monitoring purposes.
Commitment to Patient Safety
Novartis India Limited remains committed to maintaining the highest standards of pharmacovigilance and regulatory compliance
to support the safe and effective use of its products.